Continuing strong economic growth in the Asia Pacific region, led by China and Singapore, has transformed this part of the world into one of the most important and busiest business travel destinations today. With outside companies and local enterprises accordingly increasing their activity in the area, there’s an even greater need for ongoing and tailored support. This is where we come in. Our network of local agencies is equipped and ready to deliver a travel program suited to your exact requirements, allowing you to focus on key business priorities.
– Issa Isaac, Director, Agency Network & Supplier Partnerships, APAC
“The Asia Pacific region continues to experience very rapid growth. Many Radius customers headquartered in the West have operations in the region, and our members provide exceptional support to these operations as part of these customers’ global travel programs. In addition, we are seeing companies based here expand regionally, and our network is servicing those consolidated programs as well.”
Yes. We have over 100 partner agencies across 6 continents. Every one of those agencies is a carefully vetted local expert and a shareholder in the Radius Travel business.
Through rigorous vetting, demanding SLAs and deep relationships with our members. Agencies join Radius through a six-step process that ends with board-level approval. Once they join us, they go through an eight-week implementation program that includes data certification and training on our sales, account management and operations processes. Finally, they become shareholders with a vested interest in the reputation and growth of the business. As well as working to the same standards, we’re all working towards the same goal.
We believe account management should be consultative and analytical. Radius global account managers (GAMs) don’t just act as day-to-day contacts. They also proactively monitor client programs for savings opportunities and service issues, consolidating data and feedback from each country. At local level, local account managers work closely with GAMs during the implementation process, and are responsible for adherence to service requirements. Our GAMs are also supported by global analysis specialists, who provide market-leading consultancy on all aspects of a client’s business travel and travel expenditure.